We respect your privacy. Here's plainly what we collect, why, and how you can control it.
Last updated: [Insert date before publishing]
Important: This is a starter privacy policy. Before publishing, have it reviewed by a Canadian privacy lawyer to ensure compliance with PIPEDA and any provincial privacy legislation that applies to your business.
Partsgram ("we," "us," "our") is a Canadian business supplying restaurant equipment parts and custom fabrication services. You can reach us at orders@partsgram.com or [your mailing address].
We collect information you give us directly — name, business name, email, phone number, shipping and billing addresses, payment details, and any information you include when you contact us or request a quote. We also collect information automatically when you use our website, including your IP address, browser type, pages visited, and how you arrived at our site (referrer).
We share your information only with the service providers we need to run our business: payment processors (Stripe), shipping carriers (Canada Post, Purolator, freight carriers), email providers, and our hosting provider. We don't sell your personal information. If legally required (court order, tax authority, etc.), we may disclose information to comply.
Our site uses cookies for basic functionality (remembering your cart, for example) and analytics (understanding how visitors use the site). You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Under PIPEDA and applicable provincial privacy laws, you have the right to:
To exercise any of these rights, email orders@partsgram.com.
We keep order records as long as required for tax, accounting, and legal purposes — typically at least 7 years. We keep account information as long as your account is active, and delete it on request when the account is closed (subject to retention requirements above).
We use industry-standard security measures to protect your information, including SSL encryption on our website and tokenized payment processing through Stripe. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
We may update this policy from time to time. We'll post the updated version on this page with a new "last updated" date. Material changes will be communicated to account holders by email.
Questions about this policy or how we handle your information? Email privacy@partsgram.com.